What will you charge for shipping?

We strive to optimize our shipping. Therefore, the shipping cost can only be provided upon checkout. (They depend on the total order and delivery location) small parcels will always be sent with track & trace so we’re able to track the shipment. Shipping usually happens with PostNL (Dutch Postal Service)

What transit time should I expect?

When product is in stock we usually ship within 2 working days. It’s possible that product is not available. Replenishment will be done. Depending on the products ordered (thus our supplier) replenishment usually takes about 1 week. In that case we will communicate anticipated shipping date from our side. Transit times heavily depend on the destination location, most european countries can be served in about 3-4 days from shipping.

I did not receive my order?

You’re waiting for an order, but it has not (yet) been delivered, we can imagine that you’re dissappointed, but there is some things you can do in the meantime:

• Check your mailbox for email from info@thetrackingsolution.nl, potentially we sent you a status change. If we’re waiting for replenishment it may take a bit longer until we can ship.
• Check the status of the order in our webshop, or (after shipping) track it on the track and trace code we provided. It may also be good to check your local postal carrier, some of these don’t communicate status back to PostNL, so PostNL shows up to handover to the local postal carrier. Local postal carriers may be able to provide more detailed information.
• Check if all details are correctly provided in the order.
• Check your mailbox to see if the postal service left a “Not at home” notification, sometimes packages are delivered nextdoor and they will mark the delivery location on that note.

If you have received tracking details you still have not received anything, please reach out to us via our helpdesk.

Exchanges and Returns

Not satisfied with your product? we’re sorry about that, but it happens.

What can you do?
You have the right to return an undamaged product within 14 days, without providing a reason.

If you wish to return a package, you must notify us by submitting a ticket through our helpdesk.

Please return the product in suitable and secure packaging. The shipping costs associated with the return are the responsibility of the customer.

Unless otherwise agreed, once we have received the returned product and inspected its condition, we will proceed with the refund.